Job Description
Deliver timely and professional support to customers via email, phone, and live chat. Troubleshoot and diagnose technical issues related to Conversica’s software, following standardized processes. Use internal systems (e.g., Zendesk, Salesforce) to manage, prioritize, and track support tickets. Escalate complex issues to Tier 2 support and proactively communicate status updates to stakeholders. Identify recurring issues or trends and share observations with the team. Apply product customizations and optimizations submitted by the Customer Success team. Support the knowledge base by documenting common solutions or FAQs. Collaborate with teammates to ensure a high-quality customer support experience.
About Conversica
Conversica provides AI-powered virtual assistants for business.