New Customer Support Specialist

The Customer Support team is seeking a knowledgeable and customer-focused team member to join our team as a Customer Support Specialist! As a Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio. Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy. Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.