Technical Support Specialist

The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker and motivated problem-solver, a master of organization, and a passionate learner. Most importantly, you need to love helping people! Responsibilities include providing technical support to clients via phone, email, and/or chat platforms; working with end-users to diagnose, troubleshoot and resolve routine technical software issues quickly and efficiently. You will also escalate Help Desk tickets to appropriate internal teams when necessary and collaborate with the broader customer experience and/or education teams to improve our database of help documentation and videos.