Customer Support Operations Associate

As the Customer Support Operations Associate, you will refine and optimize our support processes with a strong emphasis on quality, content, and efficiency. You will review both agent and AI responses to ensure they’re accurate, relevant, and uphold our standards; update and maintain support materials to drive consistency; and identify — and fix — any process breakdowns. You will also use precise, polished English to craft effective prompts for our AI chatbot. Success in this role demands a meticulous, methodical approach to analysis and execution. The role involves quality auditing, content reviews, process optimization, AI prompting & bot training, reporting & stakeholder communication and cross-functional collaboration with Support, Product, Engineering, and Content teams.