Associate Customer Success Manager

This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses. Responsibilities include overseeing a large portfolio of commercial and enterprise accounts, ensuring customers are technically healthy and on the most recent version of our product, and partnering with account teams to help customers meet business objectives and achieve success. The CSM also builds Customer Impact Plans, promotes ServiceNow customer success stories, and prioritizes the resolution of escalated customer issues. The expectation is to be in-office 2 days a week.