Call Center Representative

The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone® philosophy. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation. Key Responsibilities include payment support & member outreach, account management & issue resolution. retention & service promotion, collaboration & compliance.