Job Description
Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in German. Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey. Provide a consultative approach to customers to ensure a proper utilisation of Lodgify. Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells. Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team. Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.
About Lodgify
Lodgify is a fast-growing company leading the vacation rental industry with our innovative software, empowering property owners and managers.