Job Description
Serve as the technical frontline for helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. While based in the U.S., this role will provide partial overlap with APAC-based customers as needed.
Respond to technical issues and questions via Slack, Telegram, email, and Pylon. Triage issues internally using Datadog, Amplitude, and other tools. Join live troubleshooting calls with customers to resolve API/SDK or product challenges. Partner closely with Solutions Architects to support active integrations. Escalate product bugs and unclear behavior to Engineering with clear context. Create and maintain support documentation and internal troubleshooting guides. Identify repeat issues and propose solutions to improve the product or workflow.
About Mesh
Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions.