As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.
Job listings
Australia
8w maternity
The Patient Experience Team Lead will have overarching people management accountability for a team of Patient Experience Specialists, ensuring that all members are working effectively and efficiently through feedback and coaching. The Patient Experience Team Leader will work collaboratively with other leaders to ensure positive patient outcomes, handling patient and team escalations, and taking ownership of the team's overall performance against set KPI’s.