Manager of Startup Customer Success

As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers. Our Startup segment is special; we work with fast-moving founders and hiring teams who are often learning both how to use Ashby and how to build great recruiting habits. The team’s mission is to help them do both, through a combination of scalable onboarding, proactive enablement, and thoughtful human touch. You’ll be responsible for coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time. You’ll partner closely with leaders from our Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience. Ashby provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.