Manager, Enterprise Customer Success

The Manager, Enterprise Customer Success will oversee the customer lifecycle for Enterprise accounts, from onboarding to renewal. They'll support their team in maintaining strong relationships, delivering measurable outcomes and mitigating renewal risks, own Enterprise renewals and ensure retention targets are consistently met, identify CSQLs and partner with Sales to grow customer value, and maintain accurate revenue forecasts and contribute to overall business planning. The candidate will hire, manage, coach, and develop a team of Enterprise CSMs to ensure high performance and engagement. They'll foster a collaborative, customer-focused team culture, work closely with Sales, Product, and Marketing teams to align on customer needs and strategic initiatives, share customer insights to help shape product direction and customer engagement programs. They'll also partner with internal stakeholders to deliver on key business priorities and optimize team processes and workflows for scalability and efficiency.