The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager to join them. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes. Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more!
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The Member Support Leader plays a critical frontline leadership role within the Branch ecosystem, guiding a team of Member Support Specialists to deliver exceptional service across all channels (phone, chat, email, SMS). This role focuses on real-time coaching, day-to-day operational execution, and creating a strong, supportive team culture grounded in performance, accountability, and Branch’s core values.