Job Description
The Member Support Leader role is to guide a team of Member Support Specialists in delivering exceptional service via phone, chat, email, and SMS. This role focuses on real-time coaching and creating a supportive team culture. Key responsibilities include team leadership, member experience excellence, and collaboration. The ideal candidate will possess a Property and Casualty Insurance license, have leadership experience in a contact center, and strong communication skills. This role will lead a team of Member Support Specialists, providing coaching and support. Foster a culture of ownership, collaboration, and continuous improvement.
About Branch
Branch is on a mission to make insurance less expensive, so more people can be covered by innovating using data, tech, and automation to simplify insurance.