Manager, Customer Success

Leads and inspires a high-performing team of customer success managers, providing continuous coaching, mentorship, and opportunities for professional advancement. Champion a culture of accountability, collaboration, and continuous learning, ensuring equitable workload distribution and maximizing team impact. Drive recruitment and onboarding strategies to attract and retain top talent. Guide your team in cultivating deep partnerships with customers, understanding their evolving business objectives, and consistently exceeding expectations. Oversee the development and execution of strategies to drive revenue growth, retention, and expansion within the customer base. Proactively monitor customer health and satisfaction, empowering your team to strategically address challenges and build lasting relationships with key stakeholders. Equip and empower your team to identify, develop, and work alongside sales counterparts to close new opportunities within existing accounts. Coach the team on effective value communication and the strategic positioning of solutions to secure expanded engagement and drive customer ROI. Collaborate seamlessly with internal teams to design and implement innovative customer success programs and Adoption Plays that enhance the customer experience and drive product adoption. Contribute to the strategic evolution of the Customer Success and Enablement organization, identifying opportunities for process improvements and new program development.