Job Description
Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM) , you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data. You will manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets. You'll build and maintain strategic relationships with executive and operational stakeholders. You'll champion product adoption and utilization to support customer outcomes and learning impact. You'll also collaborate closely with Sales to identify growth opportunities and drive pipeline development.
About Instructure
At Instructure, we believe in the power of people to grow and succeed throughout their lives and amplify that power by creating intuitive products.