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About the Role:
- You will be a key technical resource for our customers.
- Troubleshoot complex issues, ensuring data accuracy.
- Contribute to continuous improvements in our support operations.
Responsibilities:
- Manage and resolve a personal queue of technical cases.
- Collaborate with internal teams to drive timely resolutions.
- Document findings and resolutions for internal and customer-facing resources.
Requirements:
- 2+ years of experience in SaaS technical support.
- Strong analytical and troubleshooting abilities.
- Excellent communication skills.
CaptivateIQ
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management and expanding to broader sales planning challenges. They are backed by top-tier investors and empower high-growth companies with the flexibility and insights needed to drive revenue performance.