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Sona

UK

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Customer Data Management: Adapting Sona’s templates to collect, clean, and migrate customer data.

System Configuration: Configuring Sona based on the Solution Design using internal tools and data upload methods.

User Acceptance Testing (UAT): Running UAT with customers and adjusting configurations based on feedback.

Training: Delivering Train the Trainer sessions for system admins, both in-person and virtually, and providing ongoing Q&A support for managers.

Hypercare Support: Providing troubleshooting, final configurations, and data loads before transitioning customers to Customer Success and Support.

Sona

Sona is the next generation of AI-native, frontline workforce management helping organizations to staff more intelligently and empower their teams.