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Strategic Account Management:
- Manage a portfolio of strategic customers, proactively communicating status and risk.
- Engage with stakeholders and manage Director-level relationships.
- Act as point of contact for major incidents.
Success Planning & Execution:
- Independently lead customers through Success Planning focused on 12-month outcomes.
- Define verified outcomes and help customers measure success.
- Prescribe cross-team engagements to execute the plan.
Adoption & Optimization:
- Monitor adoption and utilization trends to identify risks and opportunities.
- Advise on best practices for implementation and change management.
- Ensure customer achieves clear success with deployed solution.
Ping Identity
Ping Identity delivers secure and seamless digital experiences for users. They are headquartered in Denver, Colorado, with offices and employees worldwide, serving the largest enterprises, including over half of the Fortune 100, focusing on cybersecurity and identity access management.