Manager of Customer Experience

As the Manager of Customer Experience, you’ll lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms. You’ll serve as the voice of the customer across the organization—bringing insights, empathy, and action to every interaction. Your leadership will be pivotal in driving satisfaction, platform adoption, and long-term user value. Design, implement, and manage programs that elevate the end-to-end customer experience. Act as a customer advocate across Product, Platform Operations, and other internal teams. Create and optimize educational resources such as onboarding guides, knowledge bases, and training sessions.