Customer Success Representative I

Karius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. The representative will communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates, and liaise with various teams. Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. To deliver on that value, the representative will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice.