Customer Success Manager

As a Customer Success Manager at Alpaca, you will be responsible for driving healthy relationships with key contacts throughout the customer lifecycle, from app launch to renewal. Your main goal is to ensure customer satisfaction, retention, and success. You will maintain regular contact with customers to understand their business priorities, monitor their progress, identify and mitigate risks, and drive adoption of Alpaca features. You will also represent the partner internally, ensuring that their needs are met across multiple groups such as marketing, product, and operations. This involves providing internal communication and reporting on overall account status, health, and risk, as well as developing strategies for ensuring customer success. You will deliver QBRs and executive reports that align customer goals to platform outcomes.