As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. Guide clients to achieving their goals, helping them get the most from our platform. Lead business reviews, support campaign strategies, and share helpful insights.
Job listings
$86,000–$86,000
USD/year
Manage a portfolio of 60-75 existing customer accounts; work with end-users on implementation, onboarding, product adoption, and renewals; review customer metrics for product adoption, client satisfaction, and goals; develop advanced knowledge of the customer, product, and industry; contribute to internal projects; work with product and engineering teams to create new product features.
You will play a crucial role in ensuring exceptional member experiences for our organization's members, serving as the primary point of contact for members, assisting them in navigating our services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with our members.
Actively interact with the community through various platforms to help community members answer questions. Manage and build upon relationships with partners. Collect and analyze community feedback to provide actionable insights to internal teams. Work closely with marketing, product, and support teams to deploy cross-functional community initiatives.