Customer Support and Success Specialist

We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity. Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. As a Customer Success Specialist you will be answering customer questions via live chat and email, helping users understand and use Ahrefs’ tools effectively, troubleshooting bugs and product issues, reporting issues to our engineering team, sharing customer feedback, and contributing to improvements in our Help Center. The role requires you to have solid knowledge of SEO and digital marketing, patience, empathy, and a problem-solving mindset. You will be a guide, a problem-solver, and advocate for the user experience, impacting how people experience and succeed with our product.