Customer Success Representative

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. This is a remote position based in the U.S. The ideal candidate would be located in or willing to work central time/eastern time hours. You will serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. You will also monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction. You must provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order, and assist customers with inquiries or problems concerning their orders. You will partner with sales and operations teams to ensure a premier customer experience, and assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.