Account Servicing Specialist - FPD/Recourse

The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). This role will act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Responsibilities include conducting outbound calls and answering inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals, perform other duties as assigned and comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).