Customer Success Manager

The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities. Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. You will support GitLab Services in identifying and recommending training opportunities and work cross-departmentally to find solutions to complex scenarios and integration issues.