$54,787–$76,651
USD/year
As a Support Lifeguard, you'll scan the horizon for incoming waves of customer inquiries, ensuring smooth channel flow during peak operational hours (Monday-Friday, 6am-2pm PST). You'll make real-time decisions that impact team workflow and customer experience, monitoring requests and utilizing team strengths to maintain Jane's reputation for exceptional support. The role involves strategically positioning the team to create consistent support experiences.