Implementation Specialist

Core Responsibilities:

• Lead the full onboarding lifecycle for Care Pros and Clients, including in-person and virtual sessions for groups of 1-15.
• Manage client transitions and care planning, ensuring compliance with state and company regulations.
• Travel frequently (30-40%) to franchise locations to support onsite activities and maintain stakeholder communication.

Required Skills and Experience:

• Minimum 2 years in onboarding, training, customer service, or compliance; preferred 3-5 years in healthcare or home care.
• Strong organizational, communication, and critical thinking skills, with ability to manage concurrent tasks.
• Knowledge of state/federal employment compliance and care delivery regulations.

Compensation and Benefits:

• Salary range $67,500 - $75,000 USD, with equity and 401(k) matching up to 4%.
• Comprehensive medical, dental, and vision coverage, including zero-cost plans for employees.
• Employer-paid short-term and long-term disability, life insurance, generous time off, mental health benefits, and wellness program.