Oversee the complete pre-employment process and serve as the primary point of contact for new hires from offer acceptance to onboarding.
Act as a subject matter expert on pre-employment activities, ensuring accuracy, compliance, and a seamless candidate experience.
Collaborate with recruiting, HR, and department stakeholders to improve onboarding workflows and resolve issues.
This partner company operates in the healthcare industry, focusing on mission-driven candidate onboarding and pre-employment services. It fosters a supportive and inclusive culture with remote work flexibility and career growth opportunities.
Own the onboarding and deployment of new clients, including project management and execution of go-live events.
Lead in-person and remote staff training sessions tailored to varying technical comfort levels.
Coordinate device setup, troubleshoot issues, and support technical teammates with infrastructure.
Sage provides an integrated software platform to reinvent fall prevention and emergency response for older adults in senior living communities. The company is a growing, mission-driven team of ambitious entrepreneurs with a culture that values hard work, sustainability, and fun.
Manage the full onboarding lifecycle for new employees, ensuring compliance with company, federal, and state requirements.
Maintain accurate employee records and complete employment verification processes, including background checks and I-9 completion.
Communicate updates and policy changes to managers and stakeholders while handling confidential information with discretion.
They are a mission-driven care organization focused on improving access to quality care. They support a team environment focused on collaboration and employee success.
Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
Partner with customers to understand business requirements and design solutions.
Educate customers on Qualio products and best practices, coordinating with internal teams.
Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Support implementation activities for new and renewing clients by coordinating onboarding timelines and documentation.
Collaborate cross-functionally with Implementation Managers and internal teams to ensure seamless handoffs.
Monitor key implementation metrics and service-level commitments to ensure quality and client satisfaction.
AffirmedRx is a pharmacy benefit management company focused on improving healthcare outcomes through clarity and integrity. They are committed to doing what's right and fostering a culture of trust and innovation.
Partner with senior client service managers to support client accounts throughout implementation and ongoing service delivery.
Assist with project coordination, tracking timelines, deliverables, and client requirements.
Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.
The company specializes in client service and support solutions for the healthcare sector. It offers a remote-first culture with a focus on collaboration, innovation, and professional growth.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Manage implementations for small and mid-market health plan groups as the primary operational contact during onboarding.
Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams.
Coordinate technical and operational launch requirements including eligibility validation, marketing readiness, and client configuration.
Virta Health is on a mission to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million from top-tier investors and partner with major health plans, employers, and government organizations.
Coordinate cross-functional teams and build trusted relationships with enterprise healthcare stakeholders.
The company offers a competitive compensation package and a flexible remote environment designed to support innovation, professional growth, and meaningful impact. It is a fast-moving technology environment with a collaborative culture focused on ownership, innovation, and continuous improvement.
Manage a diverse block of customers in Arkansas to ensure successful delivery of mental health and well-being services.
Oversee customer satisfaction, profitability, and implement effective program delivery including communication strategies and training.
Retain and grow book of business by identifying upselling opportunities and managing complex customer issues.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces. With over 40 years of experience, they serve more than 75,000 customers worldwide and are chosen by 40% of the Fortune 500.
Coordinate comprehensive, person-centered care for clients with complex needs, partnering with healthcare providers and social services.
Assess member needs across physical health, mental health, social supports, and more, and oversee development of care plans.
Utilize evidence-based practices like Motivational Interviewing and Trauma-Informed Care to empower clients and promote wellness.
Vynca provides comprehensive care for individuals with complex needs, with a mission to enable more quality days at home. They describe themselves as a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity.
Serve as a strategic implementation partner and trusted advisor for complex client programs, leading implementation strategy and governance design.
Drive successful launch outcomes through consultative leadership and cross-functional influence, including executive stakeholder engagement.
Mentor others, shape best practices, and elevate implementation quality across the team.
Included Health is a healthcare company delivering integrated virtual care and navigation. The company has a remote-first culture and offers comprehensive benefits.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Provide personalized onboarding and ongoing adherence support to patients and caregivers throughout their treatment journey.
Coordinate insurance coverage verification, reimbursement support, and financial assistance enrollment for eligible patients.
Serve as the primary point of contact for healthcare providers, resolving access barriers and ensuring seamless coordination with internal teams.
The partner company provides comprehensive non-clinical patient support for individuals managing rare and ultra-rare diseases. They foster a collaborative, patient-focused culture with a remote work environment and a commitment to improving healthcare access.
Provide skills-based individual and group sessions to caregivers in treatment at Equip.
Implement motivational strategies with caregivers to engage with their care plans and monitor adherence.
Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure everyone with an eating disorder can access treatment that works. Founded in 2019, Equip is a fully virtual company with a highly-engaged, passionate, and diverse team, recognized as one of the most influential companies of 2023.
Serve as the main point of contact for TPA (external client) for new group implementations.
Gather and document TPA requirements including points of contact, due dates, account structures, and eligibility files.
Assist with project tasks, maintain project plans, and coordinate day-to-day tasks for implementation team members.
SmithRx is a Health-Tech company disrupting the pharmacy benefit management sector with a next-generation drug acquisition platform. With hundreds of thousands of members since 2016, the company has a mission-driven and collaborative culture.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Deliver an excellent Provider experience by supporting them through school district compliance processes.
Create resources to aid Providers in completing compliance requirements and serve as the point of contact for inquiries.
Maintain accurate documentation of Provider interactions and provide cross-functional support to Clinical Operations, Finance, and Business Operations.
Presence is the leading provider of teletherapy solutions for children with diverse needs. With over 2,000 clinicians and more than 7 million teletherapy sessions delivered, they are a remote-first company dedicated to ensuring every child has access to support.