Handle inbound and outbound customer calls, emails, and web chat inquiries with professionalism.
Resolve routine customer issues, document interactions, and maintain accurate account records.
Follow established service procedures to meet SLAs and quality standards in a fast-paced contact center.
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Master ClearGov's software and provide first-line support across phone, email, chat, and remote sessions.
Investigate, diagnose, and resolve client issues while escalating to Tier 2 when needed.
Partner cross-functionally and create Support Center content to improve the customer experience.
ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Solicit, prepare, and process customer materials using glossary development tools.
Provide frontline technical support, triage requests, and guide customers on best practices.
Work with large datasets and support workflows, reporting, and sales data requests.
Wordly.ai is an AI-powered translation startup offering real-time interpretation in 50+ languages for events and meetings. The company is a fast-growing, remote-friendly team of industry veterans focused on performance, innovation, and customer success.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Deliver Level 1 support via phone, email, and ticketing for clinical systems.
Troubleshoot and resolve issues, escalating complex cases when needed.
Manage user accounts and support vaccine-related operations.
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Support users via email, chat, and occasional calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.