Customer Support / Technical Support Analyst

Role Overview:

• You will handle inbound and outbound calls, emails, and web chats for a federal health program.
• You will take end-to-end ownership of customer requests and ensure timely, accurate resolutions.

Key Responsibilities:

• Investigate processing issues and coordinate resolutions for edit code rejections and discrepancies.
• Monitor batch processing activities and provide outreach when exceptions occur.
• Document every interaction and maintain complete case histories.

Requirements:

• High school diploma and 2-5 years of customer service or technical support experience.
• Must be a U.S. citizen and pass a federal background investigation.
• Strong communication and analytical skills are essential.

Work Environment:

• Fully remote with no travel required.
• Seasonal assignment from November 2026 to March 2027.