Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Serve as primary technical support contact for enterprise customers, troubleshooting issues and coordinating escalations.
Deliver customer training sessions and develop materials to help users adopt advanced platform features.
Collaborate with internal teams to improve processes, automate workflows, and advocate for customer needs.
The company offers a platform that securely connects AI agents and human users with business systems. It fosters a collaborative, fast-moving environment, though employee count is not disclosed.
Provide technical support for complex infrastructure and platform issues across multiple channels.
Troubleshoot SaaS and self-hosted deployments, including IaC, Rego policies, networking, and TLS.
Collaborate with Product and Engineering teams to improve documentation and customer experience.
The company develops modern infrastructure orchestration technologies that help engineering teams manage cloud, Infrastructure as Code, and secure workflows. It maintains a remote-first, collaborative culture with an international team.
Act as the senior technical owner for complex, high-severity customer issues across cloud infrastructure, Kubernetes, Linux, and distributed systems.
Build automation, diagnostics, and runbooks to reduce repeat escalations and improve time to resolution.
Coach and mentor CREs through technical training and case reviews, and participate in on-call rotation for critical incidents.
Sysdig provides cloud security solutions, helping organizations secure innovation in the cloud with runtime insights and open innovation. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, they value diverse perspectives and open dialogue.
Be the primary face to customers, ensuring we meet or exceed expectations on Redpanda operations.
Work with engineering to drive and solve customer challenges from creation through resolution.
Build tools and services to improve support infrastructure, from issue life cycles to root cause trend analysis.
Redpanda is the first runtime and control plane for agent-data interaction, combining streaming, SQL analytics, and intelligent connectivity with enterprise AI governance. It is a fast-moving, diverse, people-first organization with team members around the globe, trusted by Fortune 500 companies and startups.
Design, build, and maintain minimal, hardened container images across Linux distributions and application runtimes.
Own end-to-end CVE remediation across OS packages, libraries, and dependencies, including patching and validation.
Build automated pipelines for image builds, vulnerability scanning, testing, and publishing.
RapidFort is a cybersecurity company focused on container image security and software supply chain protection. It is a rapidly scaling remote-first startup offering career growth in Linux, container, and security challenges.
Architect and evolve Affirm's EKS platform, driving strategy across cluster lifecycle and node management.
Lead technical direction for cluster provisioning and upgrades through standardized Infrastructure-as-Code and self-service workflows.
Partner with product, SRE, and capacity teams to shape the platform and mentor engineers.
Affirm provides a clear, predictable way to pay over time, with no hidden fees and no surprises. The company is remote-first and its engineering organization emphasizes technical design review, operational excellence, and mentorship at scale.
Provide technical support to GitLab’s largest Self-managed, Dedicated, and GitLab.com customers.
Troubleshoot complex issues with Zendesk, logs, and Linux utilities like strace.
Collaborate with internal teams to drive bug fixes and create support content.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance culture driven by values, transparency, and continuous knowledge exchange.
Monitor production and SaaS environments, respond to alerts, and proactively investigate potential issues.
Execute deployments and CI/CD workflows, troubleshoot failed workloads, and perform remediation procedures.
Own operational requests, participate in incident response, and improve automation, monitoring, and documentation.
RapidFort helps organisations secure their software supply chains, reduce software vulnerabilities, and minimise the attack surface of containerised applications. They are a cybersecurity company focused on container security and operate with a globally distributed team.
Troubleshoot and resolve incidents in production Kubernetes clusters on-premises and at scale.
Deploy, upgrade, and maintain cluster lifecycle, improving the platform through automation and GitOps.
Work directly with customers to deploy workloads and diagnose problems, then take on-call rotation after onboarding.
Software Mind develops impactful solutions for companies around the globe. They build cross-functional engineering teams in a culture that embraces openness, respect, grit, and enjoyment.
Build and operate partner environments across AWS, Azure, GCP, and on-premises infrastructure using Kubernetes, Docker, and Terraform.
Own technical triage, incident response, and secure releases with automated validation and rollback procedures.
Lead infrastructure decisions, set standards for observability and production readiness, and mentor engineers across engagements.
Trase Systems is an AI platform that enables enterprise leaders to deploy, manage, and optimize AI without complexity, bridging the last mile of AI adoption. As a Red Cell Partners incubation, Trase tops the Hugging Face GAIA Leaderboard and focuses on mission-critical agentic applications in healthcare, oil & gas, and national security.
Build and maintain secure, scalable infrastructure across cloud and on-premises environments.
Manage Kubernetes, Docker, and infrastructure automation using Terraform, Pulumi, and CI/CD.
Implement observability and security practices, and lead technical delivery for federal programs.
Our partner builds and maintains secure infrastructure for federal, government, and national security technology programs, including mission-critical AI applications. They are a collaborative organization offering remote work and professional growth, with a focus on reliability, security, and cutting-edge technology.
Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Own the technical direction for NodeZero container image build, signing, scanning, and OTA delivery.
Design and operate CI/CD pipelines, image hardening, and release engineering standards at scale.
Mentor engineers and drive architecture decisions across team boundaries for secure product delivery.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations proactively find, fix, and verify exploitable attack vectors. The team is a fusion of former special operations cyber operators and engineers, focused on respect, collaboration, and results.
Build and harden secure CI/CD pipelines with automated security gates to catch issues before production.
Lead security architecture reviews and threat models for Kubernetes-based workloads on GCP and AWS.
Implement software supply chain security controls including signed artifacts, SBOMs, and provenance attestation.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. The company is venture-backed by leading investors and serves Fortune 500 enterprises including Anduril, Canva, and OpenAI.
Architect and deliver major features for Chainguard Containers from concept to production.
Stay hands-on writing code and lead small sub-teams of engineers.
Work across teams and with AI agents to build secure container infrastructure.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. It is a venture-backed company with Fortune 500 customers and a remote-first culture.
Develop and maintain automated CI/CD pipelines and Infrastructure as Code templates for secure software delivery.
Work with Docker, Kubernetes, and AWS to standardize deployments and improve platform reliability.
Collaborate with development, security, and infrastructure teams to embed DevSecOps practices and troubleshoot issues.
The partner company is a technology-driven organization focused on cloud infrastructure, platform engineering, and secure software delivery. It promotes a collaborative culture and operates with a fully remote workforce.
Own the product roadmap, priorities, and release scope for enterprise and public sector customers with complex security and deployment requirements.
Translate customer, field, and executive requirements into clear product scope, acceptance criteria, and release plans across multiple engineering teams.
Drive platform workstreams including installation, upgrades, containerized delivery (Docker, Kubernetes, Helm), and secure software supply chain practices.
Keeper Security is a fast-growing cybersecurity software company that provides zero-knowledge and zero-trust security solutions, including its KeeperPAM platform, to protect organizations and individuals in over 150 countries. The company is recognized for innovation in the Gartner Magic Quadrant and trusted by thousands of organizations globally.
Lead post-sales customer engagements, including onboarding, implementation, and adoption for commercial customers.
Build relationships with stakeholders and collaborate with sales, solutions architects, and support teams to drive renewals and expansion.
Develop hands-on technical knowledge of Chainguard and advocate for customer needs across internal teams.
Chainguard provides trusted, hardened, and production-ready builds of open source software to help organizations secure their software supply chain. The company is venture-backed, founded by industry experts, and serves Fortune 500 enterprises and global leaders.