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Role Overview:
- Provide remote diagnosis and triage of systems installed in the field.
- Support hours between 4:00pm and 8:00am including weekends, with one day off per week.
Key Responsibilities:
- Keep excellent records of customer and engineer interactions via the ticket system.
- Provide remote assistance to investigate and identify customer issues, ensuring engineers servicing systems.
- Follow defined support ticket management process to meet targets.
What You'll Bring:
- 3-5 years of experience in the electronic security service industry.
- PC literate in MS Office, Outlook, and Excel.
- Excellent knowledge of networking and IP connectivity, and understanding of security systems.
Securitas Technology
Securitas Technology is on a mission to make the world a safer place, driven by core values of Integrity, Vigilance, and Helpfulness. They are a global team of over 375,000 professionals, fostering empowerment, innovation, and growth with industry-leading training and career development opportunities.