Provide advanced remote technical support for integrated security systems, serving as the escalation point for complex issues.
Lead troubleshooting across enterprise, multi-site, and mission-critical environments as a subject matter expert.
Develop and recommend troubleshooting procedures, knowledge articles, and support best practices, while mentoring junior engineers.
Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge technology solutions to leading brands and critical infrastructure. The company is growing rapidly and fosters a culture of Passion, Collaboration, Innovation, and Adaptability.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Provide Tier 1 and Tier 2 IT support and manage technical tickets from assessment to resolution.
Support managed device setup, configuration, troubleshooting, and access control management.
Escalate complex issues and maintain accurate records in alignment with security standards.
This is a diversified international business group operating across multiple industries. The company maintains a fully remote, international team with a focus on secure and efficient IT operations.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide first-class technical support to Axon Fusus customers via phone, email, and chat.
Troubleshoot hardware and software issues, work with VMS, IP cameras, and Linux networking tools.
Document all work in the CRM and participate in training to advance technical skills.
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provide pre-sales technical support for large security projects, including system design, bill of materials, and product demos.
Coordinate with sales, business units, and customers to develop integrated video security solutions and manage implementation.
Travel 50-70% within the Texas/Louisiana territory to support customers and business development.
IQSIGHT is a global provider of intelligence-first video security solutions, building on decades of engineering excellence as the former Bosch Video Systems. With around 800+ employees across 32 locations in 19 countries, we deliver trusted visual intelligence for critical infrastructure, government, transportation, utilities, and smart city environments.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats to provide meaningful consultation.
CyberSheath provides cybersecurity services to the Defense Industrial Base, integrating compliance and threat mitigation to eliminate redundant security practices. It is a rapidly growing managed services provider focused on improving clients' security posture.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Resolve NOC tickets, inventory Avaya Aura components, and map to Security Service Packs.
Apply hardening and install Avaya Security Service Packs in maintenance windows with documented evidence.
Prepare remediation closeout documentation and coordinate with client and delivery teams.
Anovia provides telecommunications outsourcing, including technical support, helpdesk, and multilingual services to Fortune 500 clients. With 200+ professionals globally, it fosters a close-knit technical team focused on system reliability and continuous improvement.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
Manage support queries using a ticketing system while adhering to strict change control procedures.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, it is a rapidly growing, collaborative organization that values ownership, execution, growth, and camaraderie.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide software support for complex conveyor and robotics systems using WMS/WES/WCS.
Troubleshoot software and network issues, perform root cause analysis, and develop resolution plans.
Serve as a primary customer contact and collaborate with QA and Implementation teams.
DCS provides customized material handling, warehouse operations, and conveyor design solutions. Founded in 1982, it fosters a family-like culture with collaborative teamwork, flexible PTO, and community outreach.
Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.
Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.