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Responsibilities:
- Receive incidents, service requests, and inquiries through approved support channels.
- Troubleshoot DCIPS Future application use, user access, and related software, hardware, and connectivity issues.
- Document symptoms, affected users, troubleshooting steps, and results; escalate unresolved issues.
Qualifications:
- Active Secret clearance or higher.
- High school diploma or equivalent; zero to two years of experience in technical support, help desk, or customer service.
- Basic understanding of IT systems, networks, and security concepts including Windows, Microsoft 365, and connectivity troubleshooting.
Work Environment:
- Fully remote position with a service window of 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday.
- Individual work schedules assigned to support coverage.
- Must complete DCIPS-specific training and practice support workflows before service activation.
DecisionPoint Corporation
DecisionPoint Corporation provides IT solutions and support to government clients, including the Department of Defense. The company is an Equal Employment Opportunity and Affirmative Action employer that values diversity and inclusion.