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Troubleshooting
Responsibilities:
- Provide voice and email support per ITIL Incident Management.
- Troubleshoot apps, printers, VPN, and OS issues.
- Interact with stakeholders and manage ticket lifecycle.
Qualifications:
- Proficient in Windows, Mac, AD, Azure, Office365, VPN, MFA, RDP.
- Experience with ServiceNow, LMI, BeyondTrust.
- 2+ years technical support with strong communication skills.
Benefits:
- Health insurance and wellness program.
- Attractive leave policy including maternity/paternity/birthday leave.
- Remote work and immigration support to Canada.
Anovia
Anovia is an industry-leading technology outsourcing support provider specializing in telecommunications. With over 200 professional experts globally, it serves Fortune 500 companies.