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About the Role:
- Provide technical support, troubleshooting, and issue resolution via email, telephone, chat, or remote web session.
- Manage a queue of high priority and complex technical issues, reproducing them in-house and collaborating with escalation points.
What We're Looking For:
- Minimum 3 years in a technical customer-facing role, ideally SaaS, with strong Windows and Active Directory knowledge.
- Experience with SSO (SAML+SCIM), RADIUS, networking, and information security best practices.
- Bilingual in English and Portuguese, with strong communication and collaboration skills.
Why JumpCloud:
- Work remotely in Brazil with a global, remote-first team and an amazing talent pool.
- Contribute to an AI-powered platform that eliminates IT complexity and secures modern workforces.
JumpCloud
JumpCloud is an AI-powered unified IT management platform that secures modern workforces by consolidating identity, device, and access management. The company is remote-first, with teams in 15+ countries, and values human connection, collaboration, and innovation.