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The Role:
- Act as a trusted technical advisor guiding customers through complex migrations
- Work hands-on in customer environments when applicable to execute tasks
- Provide regular feedback to improve Professional Services delivery
Key Responsibilities:
- Gain deep understanding of customer environments through discovery sessions
- Collaborating with CSM counterparts to drive adoption and usage targets
- Perform systematic environment reviews to ensure best practices
Qualifications:
- 6+ years in SaaS, professional services, or directory administration roles
- Deep expertise with AD, AzureAD, LDAP, SSO, SCIM, and OIDC
- Strong communication and project management skills
Why JumpCloud:
- Work with amazing talent across each department passionate about the mission
- Be part of a remote-first culture with teams in 15+ countries
- Grow your expertise in a fast-paced SaaS environment solving technical challenges
JumpCloud
JumpCloud provides an AI-powered unified IT management platform for identity, device, and access management, helping organizations secure their workforce. They are a remote-first company with teams in over 15 countries and a culture that values human connection and innovation.