Act as a trusted technical advisor, guiding customers through migrations from Active Directory, Okta, and other identity providers to JumpCloud
Drive customer adoption by defining milestones, conducting environment reviews, and ensuring best practices across complex IT environments
Collaborate with customer success managers and internal teams to deliver world-class implementation outcomes and share expertise
JumpCloud provides an AI-powered unified IT management platform for identity, device, and access management, helping organizations secure their workforce. They are a remote-first company with teams in over 15 countries and a culture that values human connection and innovation.
Act as a technical trusted advisor, providing consultative support and tailored product demonstrations to organizations evaluating the JumpCloud platform.
Uncover customer pain points and align JumpCloud solutions to challenges, supporting direct and partner sales teams with product knowledge and skill development.
Assist prospects with trial setup, provide technical Q&A, assess readiness for formal sales cycles, and advise on implementation best practices.
JumpCloud is an AI-powered unified IT management platform consolidating identity, device, and access management. A global remote company with teams in 15+ countries, it fosters a culture of connection and innovation.
Collaborate with engineering and implementation partners, reproduce bugs, and maintain knowledge base.
HKR.TEAM is a remote-first company on a mission to simplify global HR, connecting talent with US-based clients. They foster a transparent, meritocratic start-up culture with a young team, no ego, and a focus on getting things done.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Lead technical implementations, including integrations, configuration, and security reviews.
Partner with Customer Success Managers and cross-functional teams to drive expansion and maximize value.
1Password creates enterprise password management and Unified Access Management to secure identities, apps, and devices. Trusted by 180,000+ businesses, it fosters a human-centric, remote-first culture with a focus on innovation and results.
Provide first-level technical support to premium customers and corporate accounts via phone, chat, and email.
Diagnose and resolve connectivity issues involving internet, Wi-Fi, and telecommunications services, escalating complex incidents as needed.
Monitor SLAs, maintain accurate ticket documentation, and continuously improve service quality through training.
Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Provide remote IT support across multiple clients, handling a broad range of technical issues.
Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Perform in-depth troubleshooting on issues impacting customers both internally and externally.
Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company operates with teams in 15+ countries and values building connections, with a remote-first culture.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.
Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.