Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Lead strategic development, administration, and continuous improvement of the Atlassian platform, primarily Jira and Confluence.
Own platform architecture, business process development, integrations, automation, dashboards, and reporting for operational efficiency.
Ensure secure, compliant operation and manage platform lifecycle, including upgrades, patching, and performance optimisation.
Telefónica Tech is a leading NextGen Tech solutions provider within the Telefónica Group, delivering integrated technology services for digital transformation. It has a diverse team of over 6,000 employees from more than 60 nationalities, with an open, trusted, and bold culture.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Administer Atlassian products and support clients with implementation, configuration, and optimization across their business processes.
Provide scheduled on-call support and respond to service outages to meet contractual SLAs, while building strong client relationships.
Contribute to sales proposals, quarterly business reviews, and content creation about the Atlassian ecosystem.
The company provides consulting services to help organizations optimize workflows and achieve better business outcomes using Atlassian tools. Its culture emphasizes client relationships, collaboration, and continuous professional development.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Analyze, support, and maintain enterprise business applications to ensure performance and availability.
Troubleshoot application issues, perform root cause analysis, and provide Tier II support to end users.
Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
Evanhoe supports enterprise business applications for government and commercial clients, delivering IT solutions and technical services. The company is an experienced IT organization focused on reliability, collaboration, and mission success.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Administer and configure Atlassian Cloud products including Jira, Jira Service Management, and Confluence.
Design and implement business process automations using Jira Automation, n8n, and APIs.
Collaborate with stakeholders to translate business needs into efficient technical solutions.
Coinspaid Dev is the engineering brand behind Coinspaid, building blockchain infrastructure and distributed systems across more than 20 blockchain networks. With over 120 engineers and 11 years of industry experience, the team values ownership, flexibility, and long-term growth.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.
Lead the analysis, implementation, and support of mission-critical enterprise applications.
Serve as senior technical advisor and mentor for junior analysts.
Provide strategic recommendations for application modernization and lifecycle management.
Evanhoe provides IT solutions and enterprise application support for federal government agencies. The company maintains a team of experienced professionals and emphasizes security compliance and technical excellence.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Serve as Tier 2/3 escalation point for complex MacOS/Windows endpoint, identity, and collaboration issues.
Own advanced configuration and troubleshooting in Jamf, Intune, Okta/Entra, and Google Workspace.
Partner with Security and IT leadership to mature support processes, tooling, and documentation.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team includes former U.S. Special Operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Administer project-level IT systems and platforms to ensure they remain functional, reliable, and aligned with project requirements.
Manage user access, data backup, and cybersecurity compliance across project teams, consultants, clients, and corporate IT.
Coordinate with IT stakeholders to troubleshoot issues, document processes, and support multi-project technology needs.
A partner company supports critical infrastructure projects through reliable, secure, and efficient project information systems. The organization fosters a collaborative, security-conscious culture focused on operational continuity and sustainability.
Lead IT Capability Request analysis, requirements elicitation, and business/solution assessments for a federal agency.
Translate mission needs into epics, user stories, and acceptance criteria while supporting UAT and implementation.
Mentor analysts, establish requirements standards, and deliver executive-level reports and recommendations.
Provides enterprise IT consulting and support to a federal agency, specializing in requirements analysis, technology evaluation, and service delivery. A remote-first government contractor with an experienced team, it values mentorship, quality, and collaboration.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Administer and develop Jira Cloud and Confluence Cloud environments, including permissions, workflows, automations, and integrations.
Provide L2/L3 support and troubleshoot configuration, access, and integration issues across business-critical systems.
Support cloud migration initiatives and collaborate with business teams to translate requirements into scalable technical solutions.
This role is listed on behalf of a partner company managing enterprise IT applications. The position focuses on administering and improving Jira and Confluence Cloud environments within a complex enterprise setting, with an emphasis on technical ownership and independent work.