Administer and develop Jira Cloud and Confluence Cloud environments, including permissions, workflows, automations, and integrations.
Provide L2/L3 support and troubleshoot configuration, access, and integration issues across business-critical systems.
Support cloud migration initiatives and collaborate with business teams to translate requirements into scalable technical solutions.
This role is listed on behalf of a partner company managing enterprise IT applications. The position focuses on administering and improving Jira and Confluence Cloud environments within a complex enterprise setting, with an emphasis on technical ownership and independent work.
Administer and maintain Jira Cloud/Data Center environments.
Configure workflows, automation, fields, permissions, JQL, and REST API/webhook integrations.
Create technical documentation for configurations, processes, and knowledge transfer.
This position is listed through Jobgether on behalf of a partner company that manages applications. The hiring company is looking for a Jira Administrator to take hands-on ownership of Jira administration in an evolving technical environment.
Act as a knowledge leader in Service Management industry trends to inform sales strategies and positioning of key product Jira Service Management.
Collaborate with sales teams to develop and execute sales strategies that drive revenue growth, and engage with customers to understand their business needs.
Work closely with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities.
Atlassian is a software company that provides tools for team collaboration and project management, with products like Jira and Confluence. The company is large, with a global presence, and culture emphasizes diversity, inclusion, and work-life balance.
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Serve as a hands-on technical expert across both pre-sales and post-sales customer engagements for a workforce management platform.
Lead discovery calls, configure solutions, deliver product demos, training, and implementation guidance, and troubleshoot live production issues.
Work independently in a remote environment while becoming a trusted product expert and key contributor to customer experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, skills-based screening. It uses advanced algorithms to review applications and supports the recruitment process with technology while human decisions remain central.
Deliver technical excellence as a senior expert for complex enterprise Atlassian Cloud environments.
Shape and scale Managed Services by turning emerging Atlassian capabilities into repeatable services.
Drive innovation with Atlassian Analytics, AI and automation while mentoring the team.
Valiantys helps organizations transform how work gets done with consulting, enterprise service management, and engineering productivity. They are an international, multicultural company with a people-first culture focused on growth and collaboration.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Acts as a strategic advisor to enterprise customers, solving complex Atlassian ecosystem challenges and driving adoption.
Leads diagnosis, system stability improvements, and scalable solution design across customer environments.
Coaches Managed Services teams and collaborates across Sales, Delivery, and Consulting to raise delivery standards.
Valiantys helps enterprises transform work through consulting, enterprise service management, and engineering productivity. It offers an international, multicultural environment with flexible working and a people-centric culture.
Collaborate with Advisory Services peers to align on strategic outcomes for exceptional customer service.
Partner with customers to solve business challenges through Atlassian products, practices, and solutions.
Cultivate deep expertise in industry and solutions to support customer goals and outcomes.
Atlassian provides software products that help teams worldwide collaborate effectively. We are a distributed-first company with a global workforce, emphasizing trust, innovation, and teamwork.
Manage onboarding and implementation projects from kickoff to go-live.
Deliver virtual training and resolve client issues via JIRA and Asana.
Partner with internal teams to ensure smooth handoffs and client success.
The partner company provides a software platform for healthcare and human services, supporting DDA/IDD and assisted living programs. They foster a fully remote, collaborative culture with opportunities for professional growth.
Own all aspects of solution life cycles from inception to delivery, meeting with clients and prospects to understand needs and define objectives.
Contribute to product roadmaps, translate client requests into solution designs, and collaborate with development teams to deliver features.
Lead Agile ceremonies, manage requirements in JIRA, support backlog prioritization, and monitor solution success through KPIs and adoption metrics.
WellSky is a technology company leading the movement for intelligent, coordinated care worldwide, providing software, analytics, and services that power better outcomes and lower costs across the health and community care continuum. The company fosters an authentic culture that values independent thinking, collaboration, innovation, and inclusiveness.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Deliver post-sale consulting across full engagements, including client management, implementation, and knowledge transfer.
Lead customers through requirements gathering, business-value mapping, and workshops to drive adoption and early value.
Configure integrations and data synchronization between xMatters and third-party applications while managing scope and timelines.
xMatters provides a cloud-native Digital Operations platform that helps organizations automate responses to critical IT incidents, including on-call management and incident triage. As part of Everbridge, we serve over 1,000 global organizations and foster a collaborative, mission-driven culture.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Own our Atlassian architecture and governance, setting direction for multi-instance Cloud environment.
Own our HIPAA/BAA compliance posture and licensing strategy in partnership with procurement.
Partner with senior stakeholders to redesign how teams work, using AI to drive smarter platform design.
HealthEdge is a healthcare technology company that provides software solutions for health plans, consolidating its Atlassian products across a post-merger portfolio. The company focuses on platform architecture and AI-driven innovation, with a culture that values iterative delivery and hands-on leadership.
Master ClearGov's software and provide first-line support across phone, email, chat, and remote sessions.
Investigate, diagnose, and resolve client issues while escalating to Tier 2 when needed.
Partner cross-functionally and create Support Center content to improve the customer experience.
ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.
Manage new opportunity intake and presales scoping processes, including proposals and template scoping.
Interface daily with service leads, account executives, and technical leaders to support presales and delivery.
Maintain service opportunities in Salesforce and Jira to ensure accurate forecasting and pipeline analysis.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees and a focus on core values, the company fosters an enjoyable, collaborative workplace atmosphere.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.