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Responsibilities:
- Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.
- Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet SLAs.
- Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.
Requirements:
- At least one year of experience in client service, technical support, or help desk role; Jira administration experience preferred.
- Strong technical expertise with Atlassian products, troubleshooting skills, and the ability to advise clients on best practices.
- Excellent communication, problem-solving, and self-management skills with a commitment to obtaining Atlassian certifications.
Compensation & Benefits:
- Annual on-target earnings of $80,000–$95,000, including base salary, bonus, and incentives.
- Remote flexibility with applications considered throughout the United States.
- Access to employee benefits, paid time off, a 401(k) plan, and professional development opportunities.
Not Disclosed
The company provides consulting services to help organizations optimize workflows and achieve better business outcomes using Atlassian tools. Its culture emphasizes client relationships, collaboration, and continuous professional development.