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Role and Responsibilities:
- Provide first-level support for Windows endpoint incidents and service requests.
- Perform routine checks of device health, availability, connectivity, and configuration.
- Support device enrollment and provisioning activities by following approved procedures.
Required Skills and Experience:
- At least 2 years of experience in IT support or Windows endpoint operations.
- Basic knowledge of Microsoft Intune and SCCM/MECM.
- Familiarity with ServiceNow and ITIL processes.
Working Environment:
- Fully remote working arrangement within India.
- Work in a 24/7 global operations environment with rotational shifts.
- Collaborate with international technical teams across APAC, EMEA, and North America.
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