IT Engineer 1

This role is for an IT Engineer 1 to join the global IT team. The department's main purpose is to ensure employees have the technical support and resources they need. This role's customers are the employees, and it works cross-functionally with the global IT team and the finance team. This role focuses on providing Tier 1 and Tier 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. Responsibilities include providing resolution for customers’ computer and application issues, managing the IT ticket queue, administering the onboarding and offboarding of employees, and maintaining vendor payment processes. The IT Engineer will also collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset. Additionally, they will author and maintain technical documentation.