Job Description
We're on the lookout for a Senior Technical Lead—a hands-on, sharp-minded problem solver who thrives on both the technical and people sides of IT. You're the MacGyver of your team, equally comfortable writing PowerShell scripts as you are coaching junior techs. This role blends leadership, technical escalation, client interaction, and process ownership into one dynamic position.
Key Responsibilities include: Leadership & Team Management, Helpdesk & Client Support, Project & Process Ownership, Documentation & Knowledge Sharing.
The role requires Proven experience in a senior technical support role, preferably in an MSP or IT services setting. Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Office 365 administration.
About Outsourced Staff
Our client is not your average IT company, a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions.