Customer Success Manager

The Customer Success Manager (CSM) will help secure the long-term success of our restaurant partners. Provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers, a diverse, global team working to help customers meet their business goals through creative problem-solving, data and deep product knowledge. Responsibilities include managing a growing set of SMB restaurant accounts—track usage, adoption, health scores, forecast renewals, and hit quarterly NRR targets; identify expansion, upsell, cross-sell, and referral opportunities; partner with Sales to close them; drive adoption & ROI by training operators on Sauce’s platform and best practices, translating “dollars saved” and “orders gained” into clear next steps; run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth; gather feedback, diagnose root causes, and route insights to Product & Ops for continuous improvement.