Commercial Customer Success Manager

This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. As a Commercial CSM at Builder.io, you will: Manage a dynamic, high-volume book of business made up of Builder’s mid-market customers. Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions. Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns. Partner closely with Account Executives and Customer Engineers to align on customer outcomes. Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight. Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging. Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder’s roadmap and GTM motions. Contribute ideas, experiments, and innovations that improve how we deliver value at scale.