Job Description
The Customer Support Specialist delivers responsive, empathetic support to AwardSpring’s users—both administrators and students—while also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding.
Key responsibilities include responding to customer inquiries via email, chat, and phone with clarity and care. Troubleshooting platform issues and escalate as needed, document support cases and contribute to knowledge base articles, implement site setup, configuration of applications, adjusting workflows, and importing or transferring data.
There is a preference given to Chicago based candidates who will be able to commute to the West Loop based office for the occasional company event, training session, and collaboration opportunity.
About AwardSpring
AwardSpring partners with colleges and foundations to streamline scholarship management, helping students apply for and receive scholarship funds easily.