Customer Support Chat & Email Specialist

As a member of Givebutter's Customer Support team, you’ll support the fundraising efforts of various NPOs, from small nonprofits to Fortune 500 companies, by responding to inquiries via chat and email. Responsibilities include timely and accurate responses to user queries, follow-ups with unresponsive users, proactive identification of user needs and implementation of specific features, analysis of product malfunctions, and gathering user feedback for improvements. The work schedule includes a paid training schedule followed by a permanent schedule including weekends. Additional benefits for Philippines based employees are provided, as well as benefits for US based employees. If you are excited to help people help people, we encourage you to apply.