Associate, Client Experience Tax Support - Bilingual

The ideal candidate will excel in a dynamic, solutions-oriented environment where deep tax knowledge meets exceptional client experience. They'll join our specialized team that serves as the final escalation point for complex tax matters, transforming challenging situations into opportunities to showcase our technical expertise and human approach to financial services. This role requires someone who can confidently navigate ambiguity, communicate with precision, and find innovative solutions to complex tax scenarios. As a Wealthsimple Tax Level 3 client experience associate, you'll be the definitive resource for resolving complex tax inquiries and technical issues. You'll leverage advanced tax knowledge, exceptional problem-solving abilities, and superior communication skills to turn challenging client situations into success stories. You'll also provide guidance to both clients and internal teams while contributing to our knowledge base and process improvements. At Wealthsimple Tax, our L3 associates embody our highest standards for technical expertise and client care. We believe that even the most complex tax situations deserve clear, accessible explanations delivered with genuine empathy.